Refunds and Returns Policies
New and Used vehicle purchase deposits will have a 24 hour Cooling off period with fully refundable deposit. Parts purchases are non-refundable however unopened purchases may be returned for a full store deposit less any freight charges. Cancellation of any transaction must be by immediate contact to our office before any shipment of parts or the 24 hour cooling off period has expired and must also be provided in writing after direct contact.
Small Parcels weighing under and smaller than can be shipped via express envelope. This delivery time frame is entirely dependent on the logistical ability of Australia Post – please see this website for more information https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/. Any other items are delivered through Couriers Please – please see this website for more details https://www.couriersplease.com.au/service/delivery-schedules.
Securing Card Hold Data
Our transaction page into which you key your card details is hosted on the secure server of the NAB, using industry standard encryption- at no stage would we have access to those details, and we do not store card details of customers on our computer database.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Your personal information may be shared between Hinterland Motorhomes for approved purposes.
We consider compliance with the privacy laws and principles highly important in servicing you as a customer of our Dealership. If you have any concerns or if you would like to lodge a complaint because you believe we have breached our privacy obligations, please contact us via phone, email or at our physical address.
An appropriate member of staff will address your complaint.
Accuracy of Information
We may update, modify or delete any information contained within or accessible through our web site at any time without notice.
We do not warrant that the information contained within or accessible through our web site is accurate, without error or contains information relating to overseas models. All images, specifications, videos and comments should be verified with us before the time of purchase.
Access / Updating Your Information
We appreciate your help in keeping your details up-to-date by contacting us when such information changes. Please email us changes to your name, address, phone, email or vehicle ownership.
You have rights to access your personal information held by us subject to the provisions of the Privacy Act 1988 (Cth). If you would like to correct or update your personal information, or seek access to your information, please contact us either by phone, email or at our physical address.
If you have any comments in regard to the information contained within this page or should you want to make an enquiry regarding personal information relating to you that we may in our possession, please contact us via phone, email or at our physical address.
Hinterland Motorhomes may send you marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.
Your consent to receive marketing from a Hinterland Motorhomes will be deemed to be ongoing if you do not opt out when you are offered the opportunity to do so, or unless and until you advise the relevant organisation otherwise.